Job Description
Job Title
Independencia ATC ES
Job Description
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature, including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
Essential Functions / Core Responsibilities
- Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
- Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
- Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
- Solve problems that are generally unstructured a...