Job Description
Join the freelance IT workforce as an Independent Field Support Specialist dedicated to onsite EUC and Smart Hands support. Ideal for skilled professionals in hardware troubleshooting and systems maintenance.
This role requires providing L1 support and encompasses all aspects of desktop and peripheral troubleshooting, along with performing installations and network assistances. Focus on delivering exceptional service through accurate documentation and coordination with remote teams to ensure efficient operations.
Key Responsibilities:
• Provide Smart Hands support and L1 troubleshooting
• Troubleshoot desktops, laptops, and printers
• Perform installations and basic repairs as needed
• Assist with network connectivity and cabling tasks
• Update tickets and document work accurately
Requirements:
• Experience in EUC or Smart Hands support roles
• Basic knowledge of Windows OS and networking
• Familiar ...
This role requires providing L1 support and encompasses all aspects of desktop and peripheral troubleshooting, along with performing installations and network assistances. Focus on delivering exceptional service through accurate documentation and coordination with remote teams to ensure efficient operations.
Key Responsibilities:
• Provide Smart Hands support and L1 troubleshooting
• Troubleshoot desktops, laptops, and printers
• Perform installations and basic repairs as needed
• Assist with network connectivity and cabling tasks
• Update tickets and document work accurately
Requirements:
• Experience in EUC or Smart Hands support roles
• Basic knowledge of Windows OS and networking
• Familiar ...