Job Description
Independent Living Manager Location: Long Stratton, Norwich, Norfolk We have an exciting opportunity for an Independent Living Manager to lead and develop Saffrons Independent Living services, ensuring they are safe, compliant, person-centred, and financially sustainable. Key Responsibilities Include: Provide leadership to Independent Living Team, estates, and tenancy management. Ensure the delivery of high-quality, person-centred housing support that enables residents to live safely and independently. Write, review, and maintain departmental policies, procedures, and guidance covering service delivery, safeguarding, complaints handling, tenancy/leasehold management, service charges, and health & safety. Ensure compliance with housing law, health & safety, fire safety, Equality Act, GDPR, adult safeguarding legislation, and (where applicable) CQC frameworks. Own the end-to-end complaints process, ensuring timely, fair, and resident-focused resolutions and clear remedies. Provide leader...