Job Description
About the job Industrial Operations Engineer Minimum applicable experience (years): 3+ years in Call/Contact Centers 2+ years Management
Skills and Knowledge (essential): Excellent English skills, with a neutral accent CRM system experience (Salesforce) Conflict management Understanding of sales, conversion rates Process adherence, concerning software and hardware BCEA Managing and implementing poor performance
Responsibilities: Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the business Drive change and optimization objectively, based on various data points. Responsible for ensuring the optimal functioning, procedures, systems and data of a contact center, which will include daily operations, capacity planning and reporting. #J-18808-Ljbffr