💼 Full-Time Position

Infor Syteline Helpdesk Analyst

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Vaco by Highspring
📍 Philippines, Philippines
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Location
Philippines, Philippines
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Posted
June 02, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title: Infor SyteLine Help Desk Analyst

Location: Remote

Experience Required: 4-7 years


Overview:

We are seeking an experienced Infor SyteLine Help Desk Analyst to support end users and help improve overall help desk operations. In addition to ticket resolution, this role will focus on building scalable processes, developing documentation, and improving the overall support experience.


Key Responsibilities:

  • Provide Level 1-2 help desk support with a strong focus on Infor SyteLine (CSI)
  • Troubleshoot and resolve user issues related to SyteLine functionality and workflows
  • Support ticket management, prioritization, and resolution within the help desk system
  • Develop and maintain a knowledge base to improve self-service and reduce repeat issues
  • Identify opportunities to improve help desk processes and overall business workflows
  • Collab...