Job Description
Ensure stable IT operations across Head Office, Business Units, and Data Centre, including end-user support and L3 escalationsManage user lifecycle and access controls across core systems (AD, Microsoft 365, Opera, Simphony, Oracle EBS, etc.)Drive continuous improvement of IT services, service desk, and user satisfactionDefine and enforce IT policies, standards, and proceduresLead delivery of strategic IT projectsOwn infrastructure roadmap (on-prem, Data Centre, Oracle Cloud Infrastructure)Lead infrastructure, cloud, and security initiatives (AD hardening, SCCM, Intune, backups, server management)Oversee Microsoft 365 security and endpoint protection toolsMonitor and manage Oracle OCI environmentSupport network and cybersecurity tools deployment and policy enforcementEnsure support, configuration, and performance of core hospitality systemsCollaborate with Operations and Finance teams...