💼 Full-Time Position

Information Technology Administrator

🏢
Confidential
📍 santiago de querétaro, santiago de querétaro, Mexico
📍
Location
santiago de querétaro, Mexico
📅
Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Service Management Advisor (Managed Services)

We’re looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.

What You’ll Do
  • Own and monitor SLA & KPI performance
  • Ensure compliance with ITIL processes (Incident, Problem, Change)
  • Identify service gaps and lead continuous improvement initiatives (CSI)
  • Conduct root cause analysis (RCA) and service reviews
  • Partner with stakeholders and clients to optimize service delivery
  • Create and present service performance reports
What You Bring
  • 5+ years in IT Service Management / Managed Services
  • ITIL v3 or v4 certification (Preferred)
  • Experience with ServiceNow (Must) (Certifications Preferred)
  • Strong analytical and stakeholder management ...