Job Description
Operation
- Provide level 1-2 technical support for day-to-day, inclusive application supports.
- Coordination & Liaising with external vendors.
- Identify, track and solve application problems raised via dedicated incident management tool.
- Progressive maintain and built knowledge base documentation for technical troubleshooting and best practices.
- Handles hardware and software inventory.
- Any other IT support and projects.
Application
- ERPs administration.
- Ensure data (i.e. spares, jobs, class, inventory, location are accurately built, mapped and maintained in the PMS.
- Monitor and review job frequencies, overdue jobs and defects jobs on a routine basis.
- Ensure that business requirements are documented.
- Perform functional test on product and coordinate User Acceptance Test with business users
Vessel