Job Description
Brabner Fox is partnering with a growing educational support services business, looking for a Manchester based IT Field Technician to own and undertake all activities that relate to the efficient running of the technical service in specific primary schools.
There is a high degree of presentational, customer service and technical skill required, operating as the face of this service provider to end users on site.
This role reports directly to the Technical Director for Services, owning relationships for selected schools in Manchester.
Responsibilities
- Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera)
- Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS)
- Responsible for 1st/2nd Line support for ISP service solution (Smoothwall)
- Responsible for 1st/2nd Line IT support of school equipment including Windows, Chro...