Job Description
Functions and Duties:
· Leads, supervises, and develops the Analyst and Helpdesk teams to meet service-level commitments, project deadlines, and organizational objectives.
· Manages IT Staff by recruiting, hiring, onboarding, training, coaching, and evaluating performance; communicates clear job expectations an accountability.
· Determines workload distribution, schedules, and on-call/after-hours rotations across Analyst and Helpdesk staff.
· Provides cross coordination of systems and network resources for IT driven projects
Skills and Abilities:
· Experience with Meditech Expanse or Athena Health Systems preferred
· Working knowledge of network, server, and systems concepts sufficient to coordinate effectively with infrastructure teams
· Strong understanding of HIPAA, changement management, and IT general controls
· Provides after-hours, holiday, and weekend support coverage and on-call leadership as needed <...