Job Description
Job Summary
The IT Operations Manager is responsible for overseeing the day-to-day operations of the IT infrastructure, systems, and services. This role ensures the stability, performance, security, and availability of IT environments while leading operational teams and coordinating with stakeholders to support business objectives.
Key Responsibilities
- Manage and oversee daily IT operations, including servers, networks, applications, and end-user support
- Ensure high availability, performance, and reliability of IT systems and services
- Lead and mentor IT operations, service desk, and support teams
- Monitor system performance and proactively resolve incidents and problems
- Implement and maintain IT policies, procedures, and best practices
- Coordinate incident, problem, and change management processes
- Ensure compliance with security standards, data protection, and regulatory requirements
- Manage vendor relations...