Job Description
Responsibilities:
- Diagnose and resolve computer-related issues, including hardware, software, server, email, etc., based on user descriptions.
- Configure computers for new users or clinics according to company policy to meet operational needs.
- Complete IT support projects aimed at improving operational efficiency, ensuring they are on time and meet their objectives.
- Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.
- Monitor and assess the configuration and maintenance processes to uphold service level agreements and response time targets.
- Ensure all administrative tasks are completed to maintain operational excellence.
Requirement:
- Bachelor's degree in Information Technology or Computer Science.
- 1-2 years of experience in IT Support; fresh graduates are welcome.
- Strong knowledge of computer networks, deskt...