Job Description
Role- IT Service Management Analyst
Required Technical Skill Set - experience in inbound customer service environment/ Service Management
Desired Experience Range - 3 to 5 years
Location of Requirement - Delhi NCR/Nagpur
Must Have
- Strong problem-solving abilities with inter team collaboration
- Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.
- Incident Coordination
- Lead and manage major incidents from detection to resolution.
- Ensure rapid assessment, prioritization, and escalation of incidents.
- Act as the primary point of contact during major incidents.
- Provide timely and accurate updates to stakeholders, including senior leadership.
- Facilitate incident review calls and post-incident reports.
- Ro...