Job Description
Location: Dubai, UAE
Contract (12 months) + option to extend (NO VISA SPONSORSHIP)
We’ve partnered with a leading enterprise client looking for an experienced ITSM Consultant with strong hands‑on BMC Helix expertise to join a major transformation programme in Dubai.
This is a contract role with immediate start preferred and strong extension potential.
What you’ll be doing- Configuring and optimising BMC Helix ITSM environments
- Working across Incident, Problem, Change, Request, Knowledge and CMDB modules
- Designing workflows, SLAs and service catalogue processes
- Supporting Digital Workplace and Smart IT administration
- Driving workflow automation and AI‑assisted service management initiatives
- Managing CMDB modelling, service mapping and data quality
- Integrating REST APIs, SSO, LDAP/Active Directory and monitoring tools
- Supporting knowledge management and self‑service optim...