Job Description
Role name: It support engineer:
Experience:1-2 years
Location: Kolkata
Role Overvie
wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability
.Key Responsibilitie
sTechnical Suppor
- tTroubleshooting hardware, software, and network issues
- .Application-level support for business-critical tools
- .Vulnerability remediation and patch management
- .Remote assistance for end-users
.Account & Access Managemen
- tUser enrollment and onboarding support
- .Password management and recovery
- .Access provisioning for systems and applications
- .Account troubleshootin