Job Description
Responsibilities include:
- Service Transition, Service Delivery and Support Processes Management
- Availability & IT Service Continuity, Capacity Management
- Service Level Management and Reporting
- Service Desk, Incident, Request and Problem Management
- IT Asset Lifecycle Management
- Quality Assurance of IT Systems, Audits and Compliance, Business Continuity Management
Skills & experience required:
- A University Bachelor in I.T or related disciplines
- A good understanding on IT services policies, processes and infrastructure
- Excellent analytical abilities, team coordination, communication and good trouble shooting skills.
- Ability to troubleshoot issues and find the root causes for technical problems.
- Display a good understanding of IT Service Management i.e ITIL
- Ability to be able to work in a fast-paced operational support enviro...