Job Description
**I.
Job Summary**:
The Information Technology Technician provides essential technical support and oversite to the
local campus community where they serve.
The campus technician assists faculty, staff, and
Windows, Apple, and Android operating systems is required.
Additionally, a mature
understanding of business productivity apps like Microsoft Office, Connectwise Automate,
Active Directory, and others support tools like the Microsoft Deployment toolkit are mandatory
for continued success in this role.
The IT Technician should obtain an understanding of the
ITIL framework and how it applies to industry IT Service Management methodologies for the
timely delivery of established service level agreements.
**II.
Job Duties**:
1. Daily support of faculty, staff, and student support requests and their corresponding
escalation where applicable.
2. Monitoring and associated support of/through the IT Help Desk ticketing syste...