Job Description
Roles and Responsibilities
- Work as part of a team of infrastructure team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLAs)
- To establish ITSM standards, processes and guidelines that are in line with industry standards and best practices
- Provide technical leadership to team members and provide technical consultancy to customers on matters related to system performance, integration and configuration.
- Assist project Service Delivery Manager on managing the day-to-day Operations management.
- Analyze system performance and makes recommendations for optimization
- Ensure that the production environment is highly available per the needs of the business and established Service Level Agreements.
- Lead and establish Root Cause Analysis for all High Severity issues. Work with multiple teams for successful resolution of issues and incidents
- Review Incident Report
- Par...