Job Description
OVERVIEW:
Completes activities related to larger and/or more complex installations, configuration, operation and maintenance of systems hardware and software and related infrastructure. Ensures system hardware, operating systems, software systems and related procedures adhere to organizational values, enabling staff and partners.
PRIMARY RESPONSIBILITIES:
Respond to and resolve to help desk escalations based on outcome of previous incidents.
Create trending information of system issues to supports efforts to address identified issues from the analysis.
Create and document procedures for work order and request-based tasks.
Respond to and resolve identified technical incidents requiring advanced problem-solving; analyze and isolate the issues.
Use advanced diagnostic tools to troubleshoot issues.
Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system update...