Job Description
Primary Purpose Responsible for planning, designing, installing, testing & implementing systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration. Responsibilities 1) Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration. 2) Manage systems changes through established change request process & provide status reports to the relevant parties. 3) Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 4) Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures. 5) Monitor & measure the performance & availability of systems proactively implement corrective actions identified to improve performance & availability. 6) Monitor the agreed service level (.e....