Job Description
Job Overview
Managing the day-to-day IT operations 24/7, ensuring Client SLA’s are met with regards to services and delivery, and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and being a role model while setting an example for the desired standards of conduct, leadership, integrity, and professionalism at all times.
Duties & Responsibilities
- Plan and implement moves, adds, changes, and deletions to support the IT infrastructure.
- Responsible for maintaining information on purchases for the assets registry.
- Implement network security at levels set by corporate standards.
- Anticipate difficulties or problems relating to IT and ensure that contingency plans are in place.
- Work with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders.
- Interact...