Job Description
Job Description:
• Provide Level 1 (L1) operational support for enterprise IT infrastructure including
servers, operating systems, network devices, and related services.
• Perform 24/7 monitoring of infrastructure systems using enterprise monitoring tools
and respond to alerts, incidents, and service requests in a timely manner.
• Conduct initial triage, diagnosis, and troubleshooting of infrastructure-related
incidents before escalating to Level 2 or Level 3 support teams when necessary.
• Monitor the health and availability of servers, network devices, storage systems, and
critical services to ensure system uptime and service continuity.
• Manage and update incident tickets, service requests, and alerts within the IT Service
Management (ITSM) platform while ensuring adherence to SLA requirements.
• Execute standard operational procedures (SOPs) for routine infrastructure tasks such
as system c...