Job Description
Job Description
About the Role:
We are looking for an experienced Infrastructure Support Senior Analyst to join our managed services team, supporting critical client environments across enterprise infrastructure platforms. In this role, you will be responsible for operating, maintaining, and optimizing infrastructure environments, ensuring high availability, performance, and rapid resolution of incidents.
Key Responsibilities:
Provide L2/L3 infrastructure support across production, Dev/Test, and pre-production environments
Lead and support a team of infrastructure analysts and coordinators
Perform incident triage, root cause analysis, and resolution
Participate in CAB reviews, escalations, and major incident management
Collaborate with client teams to design infrastructure solutions
Monitor infrastructure performance and identify improvemen...