Job Description
The Inside Sales & Customer Service Representative supports external sales, customers, and internal stakeholders by managing order execution, customer communication, and sales administration for technical products. This role acts as a central liaison between customers, field sales, operations, engineering, logistics, and finance to ensure compliant order processing, accurate fulfillment, and a high level of customer satisfaction. The position also provides support for accounts receivable, accounts payable, and domestic and international shipping and return activities.
Customer Service & Order Management
- Serve as the primary point of contact for customers regarding orders, delivery status, ship dates, expedites, push-outs, RMAs, credits, debits, and general order inquiries.
- Review all incoming customer orders to ensure accuracy of part numbers, quantities, pricing, product specifications, and compliance with internal controls, including Sarbanes-O...