Job Description
Team-Lead / Sr Team-Lead Job Description:
Play an integral role in achieving our ambitious customer experience and business objectives. You
will groom & nurture your span into best-in-class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target-oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team.
We serve Driver/Business owners looking for business expansion. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a solution.
Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
Be responsible for continuously developing a team of agents into fantastic relationship
executives.
Be responsible to ensure that key productivity metrics l...