Job Description
Job Description
Plans and coordinates daily field operations for new installations, service upgrades, and repairs across fiber, copper and fixed wireless.
Provides guidance and direction to a team of technicians, in resource management for productivity, meeting customer commitments, reviewing all service orders to ensure accuracy and completeness. This includes verifying that labor tim...
Essential Duties and Responsibilities
The Telecommunications Installation and Repair Manager provides strategic direction and hands-on leadership to a field-based workforce supporting residential and business service installations, service assurance, and outside plant maintenance. This role is responsible for driving operational excellence by developing technician capability, establishing clear performance expectations, and ensuring the safe, timely, and reliable delivery of voice, data, and broadband services.
Key Tasks and Service Compliance 40%