Job Description
Tracker requires the services of a Supervisor in the Acquisitions department situated at the Tracker head office based in Johannesburg. The Supervisor is responsible for managing staff, handling customer escalations; identifying opportunities and setting targets. This role will directly manage the agents - departmental KPI’s and ensure proper training, application of offers and customer management is done. Communication and feedback to sales and other parts of the organization is an essential part of the role to ensure we have a feedback loop that enhances the overall customer experience and strategic objectives.
Ensure that telephonic requests received within the department are handled efficiently and that company requirements of AB rate & Service Levels are maintained. Ensure that email requests (VAX) received within the Division are handled efficiently and service level agreements are maintained in line with policies and procedures. Supervise the successful delivery of all ...