Job Description
The Installation Supervisor will directly supervise the departmental delivery of agreed KPIs achieved through the Installation and Installation Quality Technicians; ensure proper training is conducted; appropriate application of offers and customer management is implemented effectively. The role needs to further drive communication and feedback to critical stakeholders and other parts of the organization to ensure a feedback loop is maintained that enhances the overall customer experience and operational objectives.
- Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
- Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
- Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity. ...