Job Description
Work Location: Bridgetowne, QC
Work Setup: 100% Onsite
Schedule: 9pm - 6am
As a Content Developer (Instructional design and knowledge author), this position is responsible for supporting the design, development and implementation of new hire and on-going learning content, as well as the creation of knowledge management content, for the Contact Center within the Service Operations organization.
Job Requirements:
- At least Highschool Diploma ; Bachelor's Degree holders will be prioritized
- Minimum of 3 years of experience developing training curriculum or knowledge content for a service center environment.
- Strong skills working with authoring tools such as: Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc.
- Strong PC and MS Office skills.
- Instructional design or knowledge management certification, pr...