Job Description
Job Summary
Business Title: Instructional Designer - Customer Care Salesforce TrainingLooking for a role where your expertise matters? As an Instructional Designer at Insulet, you’ll contribute to transformative work, enjoy a flexible and inclusive culture, and make a real, daily difference for our global Podder community.
We are looking for an excellent learning professional with experience training Salesforce Lightning, ideally for Customer Care teams in a fast-paced corporate setting. This position requires staying current with Customer Care agent processes—including markets, products, and channels—to ensure training materials remain accurate, relevant and aligned to operational realities.
The specialist will design, build and maintain engaging Salesforce learning content, including simulations, videos, and eLearning modules, applying adult learning principles and established instructional design practices.
Responsibilities