Job Description
This is a focused, high-volume outbound calling role. You will spend the majority of your day on the phone with insurance carriers — checking claim status, resolving denials, gathering information, following up on pending payments, and documenting outcomes. If you are persistent, professional, and know how to navigate payer phone trees and insurance representatives to get results, this role is for you.
Key Responsibilities
Insurance Follow-Up Calls — Primary Function
This is the core of the role. The majority of each workday will be spent making outbound calls to insurance companies.
- Make high-volume outbound calls to insurance carriers to follow up on outstanding, unpaid, and underpaid claims
- Check claim status on aging accounts and document outcomes accurately in the billing system after each call
- Identify the reason for non-payment — whether due to processing delays, missing information, denials, or payer-side errors — and ...