Job Description
Job description
Taux journalier (TJM): TJM HT max 609 € (hors éventuels frais de mission, à discuter avec le client)
Service Description (but not limited to) :
· All ITSM processes have been standardized to an ITIL 3 standard. In line with new ambitions to evolve the agile lifecycle, the mission aims to assess how ITIL v4 can support these objectives and streamline interfaces between delivery and service.
· Review existing processes and associated roadmaps
· Provide expert input into future roadmaps and define approaches to evolve towards ITIL v4
· Advise on opportunities to improve alignment between service delivery practices and toolsets
· Contribute to the alignment of stakeholders respons...