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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities:
- Independently handle complex insurance processes using multiple client platforms.
- Improve operational efficiency by evaluating issues, refining workflows, and ensuring regulatory compliance.
- Deliver an excellent customer experience by engaging with clients, responding to concerns, and fostering strong working relationships.
- Carry out audits and issue analysis to identify process gaps, resolve discrepancies, and meet compliance standards.
- Lead training initiatives by developing training programs, overseeing processes, and mentoring junior team members.
- Create, review, and update Standard Operating Procedures (SOPs) and training materials to align with operational objectives.
- Apply quality assurance practices to ensure processes consistently meet quality benchmarks and client expectations.
- Provide additional operational support, including data analysis, reporting, and onboard...