💼 Full-Time Position

Intercom Specialist (iGaming Platform)

🏢
Rippedboxstation
📍 Philippines, Metro Manila, Philippines
📍
Location
Philippines, Philippines
📅
Posted
May 28, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Position: Intercom Specialist (iGaming Platform)

Number of hours: TBA
Schedule: EST

Key Responsibilities:

  • Set up, manage, and optimize Intercom for customer support, onboarding, and engagement

  • Design and implement automated workflows, chatbots, and messaging campaigns

  • Segment users and create targeted messaging strategies based on behavior and lifecycle stages

  • Monitor and improve customer support performance (response time, resolution rate, CSAT)

  • Collaborate with product, marketing, and support teams to align communication strategies

  • Create and maintain help center articles and in-app guidance

  • Analyze Intercom data and generate insights to improve user experience and retention

  • Integrate Intercom with other tools (CRM, analytics, payment systems...