Job Description
Role
Who you are
- You must be an experienced Program Manager who has owned and delivered complex programs that interact with senior stakeholders across multiple different business organisations
- You will be comfortable in a fast-paced multi-tasked environment, with the ability to define, design and drive the program's vision and roadmap
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience in program or project management
Desirable
- Experience leading process improvements
What the job involves
- Amazon's Customer Service (CS) department is seeking an experienced Program Manager to join the WW Quality and Escalations team to support Service Improvements
- You will be responsible for driving a high-visibility CS prog...