Job Description
Main Responsibilities:
- Handle customer requirements indicated in Standard Operating Procedure (SOP): Timely & amicable settlement of customer issues.
- Check & make sure that clear and correct details are received from the customer at the booking stage.
- Coordinate with relevant parties (Customer/ Carrier/ Network) to arrange Booking/ Trucking.
- Update information in the core system.
- Arrange documents such as Shipping Instruction (SI)/ Verified Gross Mass (VGM)/ Forwarder's Cargo Receipt (FCR)/ Draft Bill of Landing (BL), etc. processing, checking & Billing.
- Arrange document collection & upload. Provide shipping advice as per the Customer’s SOP.
- Generate necessary reports and information for Team Leader: Information is accurate and timely.
- Coordinate with overseas office to smooth operation: smooth and timely correspondence, and smooth service delivery.
- Other assignmen...