Job Description
Job Summary
The Guest Services Team creates the first impression to arriving property guests. We direct vehicular flow at the driveway working closely with the Valet Team, greet guests upon arrival, and direct them to the check‑in desk to create an unforgettable memory. We provide efficient luggage handling (arrival, departure) and temporary luggage storage services for in‑house guests and patrons of the Hotel, assist with item delivery, escort guests to designated rooms, explain the use of in‑room amenities and facilities, and address guest requests and queries.
Responsibilities- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
- Stay up to date with internal promotions and be familiar with local community and events, making appropriate recommendations to enhance guests’ stay.
- Attend to guests at entrances, handling inquiries and responding to their needs while adapting to changes a...