Job Description
ASPEN GROUP
Doc. Ref. : AVD/JRM/FIN/ACT
JOB DESCRIPTION MANUAL
Rev. No. :1
ACCOUNTANT
ISO Issue Date: 15TH SEPT 2017
Duties and Responsibilities
- To assist in preparation and improvement of Standard Operation Procedures.
- To implement all policies, activities, procedures, instructions as relevant and required by the quality management system.
- To assist in preparation of handover of vacant possession to customer.
- To attend and handle all customer/ purchaser’s complaints/ enquiries and ensure all enquiries and complaints are resolved.
- To coordinate all matters related to customer relationship management.
- To conduct Customer Satisfaction Survey and analyze feedbacks
- To deliver and maintain high level of quality customer service.
- To work effectively with others to ensure all customer interactions and transactions are processed in a timely manner and cust...