Job Description
Job Description
- Support customer feedback analytics and reporting for regional stakeholders and meetings
- Assist in administering global staff recognition programmes in collaboration with HR partners across regions
- Contribute to planning, development, and execution of internal engagement campaigns (e.g., Culture Week, Moments Week) to strengthen service culture and employee experience
- Review and update guest feedback handling standards, guidelines, and best practices
- Manage and respond to customer feedback across platforms, including Customer Relations mailbox, ECMS, and social media channels
- Provide user and administrative support for systems such as Enterprise Case Management System (ECMS), Guest Satisfaction Survey tools, and Shiji ReviewPro
- Leverage Gen AI tools to enhance reporting, content creation, campaign ideation, and operational efficiency
- Support ad hoc projects and cross-functional initia...