Job Description
Job Summary
• Perform a wide variety of duties specific to handling sales calls with customers and vendors.
• Pay close attention to detail.
• Deal with customers effectively.
• Work harmoniously with other employees, giving the assistance necessary to satisfy customer’s needs.
Work Performed
• Respond to incoming sales calls in a courteous and timely manner.
• (This is top priority).
• Maintain a record of phone conversations.
• Process customer orders, advising on product application, availability, correct part, catalogue or issue number, shipping charges and price.
• Route all paperwork to proper departments.
• Contact vendors to determine product availability, application, price, shipping dates, and delivery charges.
• Follow inventory control procedures as instructed.
• Confer with office, service center, and management staff on issues related to customer serv...