Job Description
Job Description
We are recruiting International Customer Service Coordinators to join our Medical Assistance Team based in Esher, Surrey, UK. The role – Coordinator – Assistance – will involve handling a wide range of medical assistance requests from customers across the globe, ensuring they receive the appropriate care and support.
Location
Healix Group, Healix House, Esher Green, UK.
Responsibilities
As a Coordinator – Assistance you will provide excellent customer service and support to customers requiring medical assistance worldwide. Your duties will include:
- Providing support and advice to customers in medical emergencies.
- Ensuring members receive medically necessary care.
- Guiding members through appropriate processes and liaison with professionals to put care plans in place.
- Arranging treatment locally and facilitating air ambulances or commercial flights with qualified medical escort...