Job Description
International Voice Process – Bangalore (WFO)
This is a full-time, work-from-office role with rotational shifts and growth opportunities in customer experience and inbound sales.
Job Role
You’ll be the first point of contact for international customers, handling inbound voice interactions.
Your responsibilities include:
Answering inbound international customer calls
Resolving customer queries, complaints, and escalations professionally
Ensuring quick and effective resolutions within SLA timelines
Identifying opportunities for upselling and cross-selling relevant products/services
Handling dissatisfied customers with empathy and confidence
Accurately documenting custom...