Job Description
Position Summary
The ServiceNow NowAssist Analyst supports, configures, and optimizes ServiceNow NowAssist and AI-powered capabilities to enhance productivity, automation, and user experience across the ServiceNow platform. This role focuses on analysis, configuration, enablement, and operational support of NowAssist features rather than deep custom development.
The analyst works closely with platform developers, data stewards, and business stakeholders to ensure that NowAssist capabilities are effectively enabled, governed, and aligned with business processes, particularly in areas such as ITSM, HRSD, knowledge, CMDB, and workflow execution. This position operates with moderate autonomy and escalates complex development or architectural decisions to senior developers or architects.
Key Responsibilities
NowAssist Configuration & Enablement
• Configure and support ServiceNow NowAssist features, including AI-powered assistance for case and incide...