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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Handle customer inquiries via live chat promptly and professionally (no calls).
- Troubleshoot issues; work with internal teams to deliver solutions.
- Explain campaign mechanisms in clear, encouraging language.
- Process applications and KYC per SOP, PDPA, and client policies.
- Maintain daily enquiry logs; close out tickets to avoid complaints.
- Escalate edge cases and follow up until resolved.
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