Job Description
Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?
Join our team and support end‑to‑end policy servicing operations, including document handling, ePayment updates, and workflow coordination with internal teams.
You’ll Be Responsible For
- Registering new cases daily and uploading documents into FileNet.
- Converting image files into PDF when needed before uploading.
- Updating ePayment cases per day and printing cover sheets for Operations Support.
- Printing and scanning application forms (Surrender & Withdrawal).
- Processing documents from HSBC, including weekly ePayments and surrender cases.
- Assisting in clearing backlog cases for ePayments and surrender documents.
- Handling replacement payment vouchers and coordinating with Finance or banks for status updates.
- Supporting updates for Withdrawal TL / IL, where applicable.