🎯
Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Service Desk
- Respond to email regards to change and incident for customers seeking assistance within stipulated SLA
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
- Escalate / Route emails for approval; obtain approval on timely manner
- Become familiar with helpdesk policies; determination tables and services
- Correctly assigning of ticket to the responsible team; and chase for ticket closures up...
#J-18808-Ljbffr