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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Deliverables by Level Field Services Technician II (Lead Single Man Sites)
- Independently manage onsite IT support at single-person or lead-assigned locations
- Serve as the primary contact for end‑user technical needs
- Own AV/conference room setup, maintenance, and issue resolution
- Execute full lifecycle support: imaging, deployment, recovery, e‑waste
- Oversee inventory reconciliation and tool usage
- Prioritize and resolve tickets aligned to SLA targets
- Identify recurring issues and suggest process improvements
- Provide informal mentorship and support to visiting or junior technicians
- Uphold Astreya’s quality and service standards through professional communication and client interaction
Essential Duties and Responsibilities (All Levels)
- End‑User Support
- Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobil...