Job Description
About the Role:
As our new Investigations Coordinator, you will be managing and coordinating the investigation into a claim to an external firm, as well as finalising claims to prevent and detect fraudulent activity. You will:
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Maintain detailed and accurate records of investigations, including all relevant documents, interviews, and evidence collected and prepare in-depth reports on findings
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Manage a personal portfolio of claims effectively and assist other team members when necessary due to workload demands
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Engage and liaise with external investigation services to provide instructions on information needed during the external investigation
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Develop an Investigation Plan (as required) and review and seek approval from Fraud Investigations Team leader
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Perform objective, fair, and timely investigations and adhere to high standards of regulatory compliance
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