Job Description
Position Summary
The Investor Relations Officer will be responsible for managing customer-centric campaigns and project updates.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Handle incoming phone and email inquiries from clients and business partners about the company’s products and services, ensuring the questions or requests are handled in a timely and effective manner.
- Actively involved in addressing investors' inquiries and complaints, escalating complaints to the Investor Relations Manager in accordance with the company protocol
- Conduct outward client servicing campaigns to maximize the satisfaction level of customers, as well as sales campaigns that support sales/reinvestment
- Establish and maintain close communications with clients through phone calls and emails.
- Meet and answer customers’ inquiries as needed ...