Job Description
Responsibilities:
Provide solutions to complex IT-related challenges within the organization.
Provide L3 technical support for escalated issues and ensure timely resolution.
Software Asset Management (SAM): Oversee the procurement, deployment, maintenance, and harvesting of software licenses; manage SaaS access and optimization via CloudEagle.
Hardware Asset Management (HAM): Maintain sufficient inventory, track IT assets, and manage renewals for licenses, contracts, and AMCs.
Administrate and optimize a diverse tech stack including macOS, Windows 10/11, Google Workspace, Okta, Jamf, Sophos, Cisco Meraki, Confluence, and JIRA.
Perform regular IT audits to identify vulnerabilities and implement security fortifications.
Analyze and troubleshoot complex problems to identify, recommend, and implement methods for the resolution and eliminati...